SUPPORT
 |
 |
Coyote Point offers custom-tailored contracts for every need. You can choose among 24x7 premium support with advance replacement service, 24x7, or 8x5 telephone and email support. All support contracts include extended hardware warranty
Whatever choices you make, you'll find a knowledgeable, responsive Coyote Point person on the other end of your question. Not an outsourced clerk in some distant geography reading scripted answers from a one-size-fits-all manual.
|
|
Online support.
Use the login screen displayed below to log in to Coyote Point's Support Site.
If you don't already have one, you can
Register for a support login
(have the
System ID
of at least one of your Equalizers ready in order to register).
Registration allows you access to these benefits:
- Support FAQ: answers to our customer's most common questions
- Moderated Customer Support Forum: ask questions and get answers from our support staff and
other Equalizer users
- Software upgrades and security patches: access to the latest software updates to keep your
Equalizer current and secure
- Online device manuals, supplements, and release notes: the latest Equalizer
documentation and updates
- Links to additional resources, and more...
|
|
Email support.
Email support requests are answered during regular
business hours. Our address is support@coyotepoint.com.
|
|
Phone support.
Please have the system serial number from the back
of your Equalizer ready when you
call. In order that we may provide the best
possible service, we ask that you please
register
your system online before calling support.
US and Canadian customers can reach Coyote
Point's technical support hotline at:
(888) 891-8150.
Overseas customers, please call:
(+1) 408-291-0152.
Phone and email support are available Monday
to Friday, 8:00 am to 5:00 pm, your local
time. 24x7 contracts offer emergency support
24 hours a day, every day of the year.
|
|
Don't let your support contract
lapse.
To avoid lapsed charges, be
sure to renew your support contracts before
they expire, initially one year from the date
of purchase.
» Technical
Support and Warranty Contract Details
(PDF)
|
|
|
Important Notice
End of life announcement for "classic 1U" appliances...
» more |
Resource Den
Product Demo
Product Comparison
White Papers
|
|
